Shipping Policy
We appreciate your choice to shop with Fitdogo! Our goal is to ensure a seamless and transparent shopping experience, which includes a smooth and efficient shipping process. Below, you’ll find all the essential details regarding our shipping policy.
Processing Time
After your payment is verified, orders are usually processed and shipped within 1-2 business days (excluding weekends and holidays).
During busy periods like peak seasons or promotions, processing times may extend slightly. Your patience and understanding during these times are greatly appreciated.
Shipping Methods and Costs
When you buy a Fitdogo Dog Treadmill, US customers benefit from free standard shipping via UPS or FedEx. We strive to make your delivery experience as smooth as possible, with an average delivery time of 3-7 business days.
For international orders, express shipping typically takes 7-10 business days, and a shipping fee of US$99 applies.
| Carrier | Origin of Shipping | Region | Delivery Period | Shipping Cost |
|---|---|---|---|---|
| UPS/FedEx | USA, AU | USA, AU | 3-7 Business Days | Free Shipping |
| UPS/FedEx | China | Worldwide (Except USA) | 7-10 Business Days | US$199 |
Please note that factors like customs delays or severe weather conditions may impact delivery times. We thank you for your understanding in such cases.
Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email containing your tracking details.
You can monitor your order’s progress on our website or the courier’s site using the provided tracking number. Please allow up to 24 hours for the tracking information to become available.
International Shipping Costs and Fees
We ship internationally to select countries. Shipping fees and delivery times vary depending on the destination.
Customers are responsible for any customs duties, taxes, or import fees charged by their country’s customs authorities.
Order Status Updates
You’ll receive email notifications at every stage of the shipping process, including order confirmation, shipping confirmation, and delivery confirmation.
If you have any questions about your order’s status, don’t hesitate to reach out to our customer service team for assistance.
Shipping Restrictions
Some items may have shipping restrictions due to their size, weight, or regulatory requirements. If your order is affected, we’ll notify you promptly.
Accurate Shipping Address
To prevent delays or delivery issues, please ensure your shipping address is correct and complete. We cannot be held responsible for orders shipped to an incorrect address provided by the customer.
Order Changes and Cancellations
You may cancel your order before it is shipped, and you’ll receive a full refund. However, once the product has been shipped, cancellations are no longer possible.
Returns Due to Shipping Issues
If your order is lost, damaged, or incorrect due to shipping problems, please contact our customer service team within 30 days of receiving your order for resolution.
Contact Us
For any questions, concerns, or special requests regarding our shipping policies, feel free to contact our customer service team at support@fitdogo.com. We’re always here to assist you!